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Returns Policy

Returns may be accepted 14 days after purchase subject to the following terms:

 

1. All returns must include your name, address, order number, reason for return and whether you prefer a refund or replacement (if offered).

Our address for returns is:


Sarah Gleave - Meg Heath Dog Collars & Leads 

1 Heath Lane, Nocton, Lincoln. LN4 2AJ.
Email: sarah@trainingtrousers.co.uk
Tel: 01522 810150 Mob: 07811 244563 

2. Faulty Items
In the unlikely event that an item is faulty through a stitching or material defect, please contact us (see 'Guarantee' above).

3. All Other Returns

You the Client, have a cooling-off period of 7 working days in which to cancel your order, starting from when the goods are received, without having to give a reason.

The right to withdraw can be exercised by the client, even after the goods have been delivered, or the services have been provided. The client is entitled to receive a full refund for a cancelled contract within 30 days.

Exeptions to this are goods made especially to order.
A refund will be made for the value of the goods (excluding P&P), if you paid by Paypal, it will be less any Paypal costs, usually 3.5% + .20p. If an alternative product is required, P&P will be charged.

4. Unwanted Items

Items returned as unwanted will be subject to an additional 10% fee and postage at customers cost. In the case of wrong sizes, we strongly recommend that you check your dogs neck size if you are in any doubt please enquire as to whether your chosen product is suitable.
If you choose to cancel your order after entering your details, any transaction charges incurred by us will be deducted from your refund.

PLEASE NOTE THAT ANY PRODUCT USING BRASS OR LEATHER IS CLASSED AS A SPECIAL ORDER AND IS NOT REFUNDABLE.

 

5. In the case of an item having to be returned that is deamed to be Meg Heath Dog Collars and Leads fault we will refund your postage both ways too.