MEG HEATH Dog Leads & Collars
01522 810150
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Please read our shopping terms below.
Thank you.
By placing an order with us, you confirm your agreement to the terms and conditions below. Should you have any questions about any aspect of your purchase, we suggest you contact us before placing your order. Training Trousers does not accept any liability for misuse of our products. In the event of injury, Training Trousers does not accept liability.
Guarantee
In the unlikely event of you not being completely satisfied with your purchase from TT, we are happy to offer a refund or replacement of items returned to us subject to the terms and conditions below.
We do offer a 1 Year Guarantee for breakdown of stitching. A replacement item will be given in this case, or you will get an automatic upgrade of product. If the item is deemed to have suffered from excessive use, you may be charged for replacement or repair.
Delivery
We aim to deliver your goods via first class Royal Mail within 7 days, however you will frequently receive your goods quicker than this. In the event of you not receiving your goods within 7 days, please contact us. If we send out a replacement product and you receive the original package, it remains the property of Training Trousers until paid for or returned.
Payments Please make all cheques payable to Training Trousers. Please allow up to 10 working days for cheques to clear allowing for postage delays.
QUICKER DELIVERY - Upgrade for faster delivery, but read this first.
If your product is relevant (check with me) I may be able to send your delivery out by Special Delivery or similar. Please ask - 01522 810150 or email Sarah on sarah@trainingtrousers.co.uk
If your order is required by a certain time please check with me first, as materials to complete your order may need to be ordered in.
Please take care to make sure you have ordered the right product, before you pay. Because all of our leads & collars etc are bespoke (your order will be made especially for you!) we will not accept any changes to an order that has already been made or on orders where a non stock colour has been ordered for you. If you send an email to add to or change an order we cannot be held responsible for any resulting errors in your order. We work to the automated order that comes through. If a mistake on the Clients part results in a cost to Training Trousers, you may be liable to an extra charge to cover these costs.
If you really do need to change an order then this must be confirmed by telephone or by obtaining confirmation from us either by telephone or email where we will state that we accept the changes.
Colours & Sizes
Unless otherwise stated our standard products use 19mm webbing & nickel plate trigger hooks and rings / plastic fittings such as slide adjusters and side release buckles.
All returns must include your name, address, order number, reason for return and whether you prefer a refund or replacement (if offered). Our address for returns is:
Sarah Gleave - Meg Heath Dog
1 Heath Lane, Nocton, Lincoln. LN4 2AJ.
Email: sarah@trainingtrousers.co.uk
Tel: 01522 810150 Mob: 07811 244563
Faulty Items
In the unlikely event that an item is faulty through a stitching or material defect, please contact us (see 'Guarantee' above).
All Other Returns
You the Client, have a cooling-off period of 7 working days in which to cancel your order, starting from when the goods are received, without having to give a reason.
The right to withdraw can be exercised by the client, even after the goods have been delivered, or the services have been provided. The client is entitled to receive a full refund for a cancelled contract within 30 days.
Exeptions to this are goods made especially to order.
Unwanted Items
Items returned as unwanted will be subject to an additional 10% fee and postage at customers cost. In the case of wrong sizes, we strongly recommend that you check your dogs neck size if you are in any doubt please enquire as to whether your chosen product is suitable.
If you choose to cancel your order after entering your details, any transaction charges incurred by us will be deducted from your refund.
PLEASE NOTE THAT ANY PRODUCT USING BRASS OR LEATHER IS CLASSED AS A SPECIAL ORDER AND IS NOT REFUNDABLE.
Ordering out of stock items.
In the event of you ordering an item that has become out of stock, usually a delay of 3-5 days will be added on to the length of time it would usually take to deliver your item. If it is something that cannot be restocked we will ring you and offer a replacement. If we cannot get hold of you by email or phone, it will be assumed that having read the terms & Conditions, you are happy to accept a similar product.
In the case of an item having to be returned that is deamed to be Training Trousers' at fault we will refund your postage both ways too.
This agreement is a legal document which sets out your rights and obligations and those of Training Trousers.
Prices
Prices include VAT but are subject to delivery charges as stated at the checkout process.
Data Protection Legislation
The personal information we hold about you is collected at the time you place an order with us. The information we hold about you is kept by Training Trousers and is never passed on to any third party.
This agreement
By using the Training Trousers web site and ultimately making a transaction, you are agreeing to our tems & conditions.
Applicable law
Every sale shall be deemed to be performed in England; English law shall govern each transaction, including (without limitation) all contractual and other relationships, which arise as a result of such sales. You and we submit to the non-exclusive jurisdiction of the English courts in relation to any disputes arising out of any sale.
Making a contract with Training Trousers
In return for the service we give you, we ask that you agree to use your correct name, address and any other details. You may be asked to enter credit, debit or other banking account details. You must ensure that (a) you are fully entitled to use that bank account at the time when you provide those details and when you use the bank account, and b) the account has available funds to cover all charges incurred. If any of the information you enter becomes incorrect or is superseded, then please notify us with the correct information immediately.
To register for Training Trousers services, you must legally be able to enter into contracts for goods and services that you may buy here. This means that you must be at least 18 years old and sane.
Tax & Duties
All our prices include VAT.
Misuse of site
Training Trousers reserves the right to cancel any order it feels has been carried out illegally in any way.
Corrections
Descriptions of goods and services included in the Training Trousers site are accurate to the best of our knowledge. We do our best to correct errors or omissions as soon as we are aware of them. However, you should know that the colours and appearance of images may vary very slightly from the way they appear on the screen.
Copyright
You are requested to accept that the images and designs used on the Training Trousers website are the property of Training Trousers or their respective copyright owners, and are used by Training Trousers pursuant to express authorisation from copyright owners or their agents. You acknowledge that all copyright, trademarks and other intellectual property rights in and relating to Training Trousers are vested in Training Trousers or our partners where appropriate. You must not use, reproduce, modify or distribute any images or text content whatsoever.
Loss
Please be aware that we will not be liable to you or any third party for any loss, indirect loss or damage, or for any loss of data, profit, revenue, business or management time, howsoever caused. You also agree that the liability of Training Trousers under this agreement (whether arising in negligence or otherwise), will not under any circumstances exceed an amount equal to the sums paid or payable by you for the said transaction.
This does not affect your statutory rights as a consumer.
Consequential Loss
In the event of consequential loss, Training Trousers can only be responsible for the cost of your order.
Negligence
Nothing in this agreement limits Training Trousers liability for personal injury or death resulting from our negligence.
Reasonable Control
Training Trousers shall not be liable for any failure to perform in its obligations under this agreement if caused by matters beyond our reasonable control.
Changes to this Agreement
Training Trousers reserves the right to change the terms of this agreement from time to time. The new version will take effect from the day of change. Price and availability information are also subject to change without notice.
Severability
In the event that any term of this agreement is held to be unenforceable or invalid by judicial decree or decision, the remainder of this agreement shall remain valid and enforceable.
